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To set the initial applet, perform the following steps:
- Go to Interaction Architect Architect (within Interaction Plans). For information on accessing Interaction Plans Architect, see Accessing Interaction Plans Architect.
- In the Phone Number Interaction Plan Configuration section, optionally filter the list of available telephone numbers and named routesinteraction plans. Select the number or named route interaction plan for which you are setting the initial applet. Click Display Selection.
Section widthColumn 60% The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number the Interaction Plan Directory section.Column width 40% Alongside Applet Manager, click Show.
Section Column width 60% The Applet Manager area expands.
Column width 40% - To set the initial applet, in the Set Initial Applet list, select the applet you want to route a new interaction to first.
- Click Set. The initial applet is set.