Page Comparison

Progressive dialing enhances the functionality of Connect by automating agent tasks.

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• Continue to next record. If a disposition code has the Continue to next record option selected and the agent's last call has that disposition code, Connect will continue to the next record and the next customer detail record appears automatically. When the agent clicks Dial, their next call will be to the first number on that record. This option applies best to disposition codes that indicate that the agent spoke with the customer or left the customer a voice message.

• Continue to next call. If a disposition code has the Continue to next call option selected and the agent's last call has that disposition code,
  Connect will continue to the next call and the agent's next call will be to the next number on the current record. This option ensures that

  the agent

  Connect dials all

  phone numbers on a

  the customer's

  record

  phone numbers specified in the phone number fields in for the dial list. Connect dials the numbers in the configured order before moving on to the next record.

  If the agent

  Info
  The agent can select an intended state during a call to enable them to complete work for the call, or take a break in between calls dialed automatically by Connect. For information about intended states, see Agent states in ContactPad.

  If Connect has dialed all the required numbers

  in

  for the current record

  ,

  then Connect moves on to the next record.

   This

   
  This option applies best to disposition codes that indicate that the agent has not spoken with the customer.

• Stay on current record. If a disposition code has the Stay on current record option selected and the agent's last call has that disposition code, Connect will stay on the current record. The agent can perform post-call tasks on that record, such as making notes.

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