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The grammar determines how an announcement constructs numbers, dates, and so on. Different grammars result in different audio file requirements. Currently you can choose from standard grammar or British English grammar. The main differences are apparent in the construction of numbers and dates. In standard grammar, the date 9th November 2020 would be constructed as "Monday nine November two thousand twenty". In British English grammar, the date would be constructed as "Monday ninth of November two thousand and twenty", requiring two additional audio files: "of" and "and".
If the majority of your callers use British English, you may want to choose British English grammar for your announcements.
If your customers use a mixture of languages or dialects, you may want to use different grammars for different language packs. You can then use different language packs for individual calls. For information about how to identify which language pack to use, see How do I specify which language pack an announcement should use? later in this page.
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For information about the audio files you need to provide for custom place in queue announcements, see Configuring custom place in queue announcements later in this page.
For information about the audio files you need to provide for custom wait time announcements, see Configuring custom wait time announcements later in this page.
For information about the audio files you need to provide for custom Data custom Announcer applet wait time announcements, see Configuring custom Data Announcer applet announcements later in this page.
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When you have uploaded your language pack or packs into S3, you must update them in the Vonage Contact Center (VCC) Admin Portal. To update the packs and their files, perform the following steps:
- From Log in to the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click System Settings. System Settings and go to Configuration (within Account Settings). Configuration appears. - In the Language Packs section on the Home tab, click Update.
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If a language pack doesn't contain a required audio file, the announcement will retrieve the file from the next language pack in the hierarchy. The language pack hierarchy from most to least specific is:
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Configuring custom
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Announcer applet announcements
What audio files do I need to include for custom
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Announcer applet announcements?
To use custom Data Announcer applet announcements, you must record the required audio files as determined by your intended announcements. For information about different types of Data Announcer applet announcements, see Custom applet announcements.
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To use custom wait time announcements, you must record the required audio files as determined by your intended announcements. For information about different types of wait time announcements, see Custom applet announcements.
You The time in queue uses the same rules as the time type announcements, so you will need audio files for numbers up to the maximum time callers are likely to wait in a queuefrom 0 to 59.
Depending on the type of wait time announcement, you will need the following prompts:
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