Page Comparison

Name

The name of the channel provider. Provide a name that identifies this provider.

For example, Vonage channel provider.

Unique Name

A unique identifier in the <prefix>_<name> format.

Version 2.0 only.

Label

The label is displayed as the title on the widget.

For example, Vonage.

Channel URL

The URL of the provider to host in the widget.

Provide the following value, where xxx represents the region of your VCC account and cca represents the name of your account:
https://apps.gunify.vonage.com/cti/common/?provider=cc&integration=msdynamics&cc_domain=xxx.newvoicemediacc.vonage.com&cc_account=cca

Enable Outbound Communication

Set this to Yes.

Channel Order

Set this to 0.

API Version

Set this to the correct version: 1.0 or 2.0

Trusted Domain

Set this to https://apps.gunify.vonage.com..

Select the Unified Interface Apps for the Channel

Select the applications that the agents will use ContactPad in.

Version 1.0 only.

Select Roles for the Channel

Select the roles of the agents that will be able to use it.

Version 1.0 only.

Name

Set Name to Vonage CC Settings.

Owner

The user who created the Settings page.

Pop Call Record - Inbound

Determines whether the call record is popped at the end of the inbound call.

Select Yes or No as desired.

Pop Call Record - Outbound

Determines whether the call record is popped at the end of the outbound call.

Select Yes or No as desired.

Vonage CC Base URL

The base URL for the region of your VCC account. The based URL is used in the call recordings link on the phone call object.

Set Vonage CC Base URL to https://xxx.cc.newvoicemediavonage.com, where xxx represents the region of your VCC account.