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changes.mady.by.user Helen Griffith

Saved on Dec 08, 2021

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changes.mady.by.user Helen Griffith

Saved on Nov 23, 2023

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titleColor	white
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titleBGColor	#F79CA6#D6219C
borderStyle	solid
title	In this page

Table of Contents

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Headers

Header parameters in Requests (Agents API) apply to this endpoint.

Authorization scopes supported:

Scope	Access granted
`users:read`	Entire endpoint
`users:write`	Entire endpoint

Parameters

No parameters other than authorization parameters required.

Requests

Request a list of presence definitions

Code Block

language	powershell
theme	Midnight

curl -L -X GET "https://***.api.newvoicemedia.com/agents/presence-definitions" 
-H "Authorization: Bearer <ACCESS_TOKEN>" 
-H "Accept: application/vnd.newvoicemedia.v1+json"

Responses

Responses to the endpoint returns a list of presence definitions.

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Code Block

language	js
theme	Midnight

{
  "presenceDefinitions": [
    {
      "presenceId": "4060362d-1ab1-11ec-a0c4-066a9ef411a8",
      "selectable": false,
      "category": {
        "categoryType": "ExtendedAway",
        "description": "Extended Away",
		"subCategory": "ExtendedAway"
      },
      "description": "Extended away"
    },
    {
      "presenceId": "734966bb-e646-46c3-a122-617765e92f89",
      "selectable": true,
      "category": {
        "categoryType": "Ready",
        "description": "Ready",
		"subCategory": "Ready"
      },
      "description": "Ready"
    },
    {
      "presenceId": "501ba176-4f62-4cbd-aa4d-dbaa4ed5411e",
      "selectable": true,
      "category": {
        "categoryType": "Away",
        "description": "Away",
		"subCategory": "Away"
      },
      "description": "Away"
    },
    {
      "presenceId": "6bbbebbd-f160-4d8d-96db-411b755a18a4",
      "selectable": true,
      "category": {
        "categoryType": "Away",
        "description": "Away",
		"subCategory": "Away"
      },
      "description": "Break"
    },
    {
      "presenceId": "399ae1f1-4bb7-4792-9d00-f2aa5889de6a",
      "selectable": true,
      "category": {
        "categoryType": "Away",
        "description": "Away",
		"subCategory": "Away"
      },
      "description": "Comfort Break"
    },
    {
      "presenceId": "10be450a-4a19-4500-a474-67d6967f6c7f",
      "selectable": true,
      "category": {
        "categoryType": "ExtendedAway",
        "description": "Extended Away",
		"subCategory": "ExtendedAway"
      },
      "description": "Paperwork"
    },
    {
      "presenceId": "ee1de097-d0e3-4dce-9976-5958d807c1d6",
      "selectable": true,
      "category": {
        "categoryType": "ExtendedAway",
        "description": "Extended Away",
		"subCategory": "ExtendedAway"
      },
      "description": "Lunch"
    },
    {
      "presenceId": "ef8575b7-accd-4e70-9a9c-7c51fb4d59b6",
      "selectable": true,
      "category": {
        "categoryType": "ExtendedAway",
        "description": "Extended Away",
		"subCategory": "ExtendedAway"
      },
      "description": "Training"
    },
    {
      "presenceId": "a641ac39-a871-496a-9d2e-a86f4d71e25e",
      "selectable": true,
      "category": {
        "categoryType": "ExtendedAway",
        "description": "Extended Away",
		"subCategory": "ExtendedAway"
      },
      "description": "Team Meeting"
    },
    {
      "presenceId": "7af7f36f-bab6-498b-871e-468a4ee8a19a",
      "selectable": true,
      "category": {
        "categoryType": "Ready",
        "description": "Ready",
		"subCategory": "ReadyForOutbound"
      },
      "description": "Ready (Outbound)"
    },
    {
      "presenceId": "1253ee5f-799a-40f4-98d1-3dae65523a1f",
      "selectable": true,
      "category": {
        "categoryType": "LoggedOut",
        "description": "Logged Out",
		"subCategory": "LoggedOut"
      },
      "description": "Logged Out"
    }
  ]
}

...

presenceDefinitions. Presence definition list.
- presenceId. A presence definition identifier. The presence definition ID is unique within the account.
- selectable. Indicates if this presence has been configured to appear for Agents to select.
- category. Category of the presence definition.
  - categoryType. Type of presence definition category. Possible values: LoggedOut, Away, ExtendedAway, Ready
  - description. Description of the presence category. Used for display purposes only.
  - subCategory. Extended type of presence definition category. Possible values: LoggedOut, Away, ExtendedAway, Ready, ReadyForOutbound
- description. Description of the presence definition. Used for display purposes only.

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