Currently tiles show data about agent events, groups, interaction events or summary, skills, and users — this data is the same data that used in Dashboards and Insights Stats API. | Note |
|---|
| title | Conversation Analyzer data |
|---|
| | If enabled for your account, Conversation Analyzer data is also available. For information about using Conversation Analyzer with Historical Analytics, see Conversation Analyzer in Historical Analytics. |
In Looker, data is contained in fields. Fields can be of three types: - Filter-only field. Used for filtering data only.
- Dimensions. Data about an agent or interaction event that can be displayed, or filtered or grouped by.
- Measures. Perform calculations on all the data in relevant dimensions such as totals, averages, durations, minimums, maximums, and percentages.
Each field has a tooltip that describes the field's content. |