When using Vonage Premier for Service Cloud Voice, agents can leave voice messages for customers or prospects. They can upload and manage messages and then drop the messages during a call. For agents to use voicemail drop in Vonage Premier for Service Cloud Voice, you must create and then add the Salesforce voice extension to the Omni-Channel widget or utility.
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You must be using a version 23.107 or later of Vonage Premier for Service Cloud Voice. |
To create the extension, perform the following steps:
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The voice extension will now appear in agents' Omni-Channel widgets or utilities. For information about using voicemail drop in Vonage Premier for Service Cloud Voice, see Configuring Using voicemail drop in Vonage Premier for Service Cloud Voice.