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When NewVoiceMedia Vonage Contact Center routes a call through a Set Data Source applet, the applet can create or update a placeholderone or more placeholders, matching what has been configured within the applet. |
Data Source Configuration
You can create up to 100 data sources using the Set Data Source applet.
Field | Options | Description | |||
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Data Source | Text | Name of the placeholder to create or update when NewVoiceMedia Vonage Contact Center routes an interaction through the applet. The Data Source field can contain a maximum of 255 characters. | |||
Value | Text | The new value of the named placeholder. You can use a combination of text and data sources to define the value. Use the following format to specify a placeholder for a data source:
Note | You can include one or more data sources in the Value field. The data sources are placeholders for values at runtime .You can not reference a placeholder created in the same applet. For example, "0207
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Routing
Field | Options | Description |
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Next Applet | List of available applets | Optional. The applet that NewVoiceMedia Vonage Contact Center routes the interaction to after the applet creates or updates the data source. |