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You cannot use Salesforce Mobile App with Vonage Premier for Service Cloud Voice. |
Note | ||
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Agents cannot use VCC and the Salesforce Mobile App with WebRTC. Instead of using WebRTC, agents must receive VCC calls using the mobile phone they are using with the Salesforce Mobile App. To ensure that agents receive VCC calls using their mobile phone instead of WebRTC, turn off WebRTC for agents. |
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