If you are using cloud-based URLs—such as https://cloud11.contact-world.net—to access NewVoiceMedia Vonage Contact Center from Salesforce, you should make some changes to your configuration.
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If you are using Salesforce Lightning experience, you must upgrade to 18.211 or later to use improved disaster recovery (DR). |
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To configure Salesforce to access NewVoiceMedia Vonage Contact Center for improved disaster recoveryDR, perform the following steps:
- Go to Call Centers within Setup in Salesforce.
- Alongside NewVoiceMedia Vonage Contact Center in Salesforce, click Edit. NewVoiceMedia Vonage Contact Center for Salesforce appears in edit mode.
- In CTI Adapter URL type https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing
***
for the item with the correct subdomain for your region:Insert excerpt _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions nopanel true - Click Save.
Updating custom settings
To update custom settings in Salesforce for improved disaster recoveryDR, perform the following steps:
- Go to Custom Settings within Setup in Salesforce.
- Alongside Settings, click Manage. Any existing settings appear.
- If ContactWorld URL contains a cloud-based URL, click Edit and update the URL to https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing *** for the item with the correct subdomain for your region:
Insert excerpt _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions _ExcerptNVMCloudToRegionsExcerptVCCCloudToRegions nopanel true - Click Save.
Updating remote site settings
To update the remote site settings in Salesforce for improved disaster recoveryDR, perform the following steps:
- Go to Remote Site Settings within Setup in Salesforce. Any existing remote sites appear.
- If it exists, alongside NewVoiceMedia Vonage Contact Center, click Edit. NewVoiceMedia Vonage Contact Center appears in edit mode.
- If Remote Site URL contains a cloud-based URL, click Edit and update the URL to match the value in ContactWorld URL in custom settings.
- Click Save.
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