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Limits for static Dial Lists

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Method used to create Dial ListMaximum number of calls Connect can create

Using a filter

For information about using a filter to create a Dial List, see Creating Dial Lists from a filter.

9,900

Using a list view

For information about creating a Dial List from a list view, see Creating a Dial List from a list view.

200

Uploading a CSV file

For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload.

9,900

Using a report

For information about creating a Dial List from a report, see Creating a Dial List from a report.

2000

Note

If the report you use to create the a Dial List has from a report with more than 2000 associated callsentries, then only Connect creates only 2000 call records.. These call records correspond to the first 2000 calls are used entries in the Dial Listreport. You can To work around this by exporting limitation, you can export the report to a CSV file and then , and upload that file to create a Dial List. For information about creating a Dial List from that file. For more informationa CSV file, see Creating a Dial List from a file upload.


Limits for dynamic Dial Lists

Dynamic Dial Lists created using a filter have the following limitations:

  • We can support assigning a maximum of 150 agents to a single dynamic dial list.

  • The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.

  • The maximum number of calls associated with a single Dial List is 49,000. This limit does not apply when the Use Next Contact Time custom setting is enabled. For information about custom settings, see Creating or editing custom settings for Connect.

    Note

    We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.


  • When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.

Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.