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Excerpt

To consult with another party during a call, click Consult. The dialog box that appears contains VBC users, call groups, and call queues along with the VCC agents, queues, and so on. You can identify VBC users, call groups, or call queues by a donut icon. If the a VBC user is available (not on a call), the donut is green and the user’s entry's name is in regular type; if the  if a VBC user is unavailable for consulting, the donut is gray and the user’s name appears dimmed.

VBC user availableImage RemovedVBC user unavailableImage Removed

and the entry's name are gray, but the agent is still able to make the call, for example, to leave a voicemail. The donut and entry's name are always green for call groups and call queues which are always available.

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titleDuplicate VBC users, call groups, and call queues

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_ExcerptMultipleVBCExtensions
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Continue consulting in the usual way. For information about consulting with another party during a call, see How do I consult with and, optionally, transfer to a third party? in Working with an inbound call Making and receiving calls in ContactPad.

Note
Typing a VBC user’s extension in the Search field does not locate the VBC user. You must click the VBC user’s username in the dialog box and press Return or click Dial to connect to the VBC user.


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