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Connect automatically adjusts for daylight saving time changes. This applies to all time zones supported by Salesforce, see Salesforce help for full list. |
By default both time fields are set to 00:00 and time zone is GMT. When both fields are 00:00, the Dial List has no time limitation. Agents can retrieve pending calls from the list at any time. If a field is empty, the field's time defaults to 00:00. When Start Time is greater than End Time then the time window overlaps two days.
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For information about defining permissible call times in Dial Lists, see Creating a single Dial List (first-come, first-served), Creating multiple individual Dial Lists for agents or Editing a Dial List.