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Limits for static Dial Lists
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Method used to create Dial List | Maximum number of calls Connect can create | ||
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Using a filter For information about using a filter to create a Dial List, see Creating Dial Lists from a filter. | 9,900 | ||
Using a list view For information about creating a Dial List from a list view, see Creating a Dial List from a list view. | 200 | ||
Uploading a CSV file For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload. | 9,900 | ||
Using a report For information about creating a Dial List from a report, see Creating a Dial List from a report. | 2000
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Limits for dynamic Dial Lists
Dynamic Dial Lists created using a filter have the following limitations:
- We can support assigning a maximum of 150 agents to a single dynamic dial list.
The maximum number of dynamic dial lists you can assign to an agent is 10. This limitation is due to Salesforce's SOQL query limit.
The maximum number of calls associated with a single Dial List is 49,000. This limit does not apply when the Use Next Contact Time custom setting is enabled. For information about custom settings, see Creating or editing custom settings for Connect.
Note We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.
- When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.
Dynamic Dial Lists created from a report have the same limitations as a static list created in the same way.