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Call Recording applets cannot be processed in the background until all announcements before them in the interaction plan have played. This ensures that required legal disclaimers relating to recording the call have played before recording starts. We recommend that you split, move, or add announcements after your Call Recording applet to limit any silence experienced later in the interaction plan.

Applets that require input from the customer, such as Menu Tone applets, are not processed during announcements. These applets cannot continue until the caller has provided necessary information.