...
...
Interaction Plans Architect (previously called Interaction Architect) is made up of a series of modules that you can use to create the caller experience and to route interactions. Use the vast range of CTI capabilities—applets—to make announcements; route
...
interactions according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.
Use
...
Interaction Architect to design
...
interaction flows using these applets to create an enjoyable and efficient
...
| Panel |
|---|
| borderColor | silver |
|---|
| borderWidth | 1 |
|---|
| title | Search and browse |
|---|
| borderStyle | solid |
|---|
|
|
| Panel |
|---|
| borderColor | silver |
|---|
| borderWidth | 1 |
|---|
| title | Pages |
|---|
| borderStyle | solid |
|---|
|
| Child pages (Children Display) |
|---|
|
|
| Column |
|---|
|
 Image Removed
|
| Panel |
|---|
| borderColor | silver |
|---|
| borderWidth | 1 |
|---|
| title | Search and browse |
|---|
| borderStyle | solid |
|---|
|
|
| Panel |
|---|
| borderColor | silver |
|---|
| borderWidth | 1 |
|---|
| title | Pages |
|---|
| borderStyle | solid |
|---|
|
| Child pages (Children Display) |
|---|
|
|
...
customer experience.
Interaction Architect has a new name, reflecting that you can route interactions from several different channels—emails, SMSs, calls, and so on—and not just calls.
What can we help you with today?
| In this section |
|---|
| Child pages (Children Display) |
|---|
|
|