Page Comparison

In the User Admin area of the NewVoiceMedia platformVCC Admin Portal, you can configure schedules in the account you are logged in to.

Image Added

How do I navigate schedules?

The groups tab in User Admin supports URL navigation. You can directly navigate to the groups tab or bookmark your most frequently changing group. 

To open the groups tab, use following pattern: https://***.cc.vonage.com/CallCentre/portal/useradmin/groups, where *** represents the subdomain for the region of your VCC account.

To open a specific group, add the group's ID at the end of the url. For example, https://***.cc.vonage.com/CallCentre/portal/useradmin/groups/###, where *** represents the subdomain for the region of your VCC account, and ### represents the ID of the group you want to open.

How do I create a new schedule?

To create a new schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin. User Admin appears.
2. To add a create new schedule, click Create New and click Schedule on the menu that appears in the top-right corner.
   Image Removed
   

3. A new schedule appears. Provide the following information:

   Insert excerpt
   _ExcerptCreateEditSchedule _ExcerptCreateEditSchedule nopanel true

   As you enter information into fields, the fields' borders change to green and a blue undo icon appears alongside those fields. Click the icon to clear the field.
   
   If you leave a mandatory field empty or enter a value that is not valid, the field's border changes to red and an information icon appears. Click the icon to see the message. The an error message appears. The number of errors appears alongside the the Create button. You cannot click Create until you have corrected all the errors.
   Image Removed
   Change the data accordingly. You cannot save the schedule until you correct all errors.

4. When you have provided valid information in all mandatory fields, click Create. Your new schedule is created. Alternatively click Cancel to cancel creating this new schedule.

How do I view an existing schedule's details?

When you first access Go to Schedules tab in User Admin , area to see a list of the users in your account appears. Click the SCHEDULES tab to switch to a list of schedulesschedules in the account you are logged in to. From this list you can see each schedule's name and ID and the maximum times a user can remain in an Unexpected, Fault or No Answer state. The number of users in the schedule also appears.Image Removed 

How do I edit an existing schedule?

To update an existing scheduleedit a schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin. User Admin appears.
2. Click the SCHEDULES tab. A list of schedules in your account appears. Locate the schedule you want to edit using search or by scrolling the list.
3. When you find the Click on schedule you want to edit, click Edit. The  The schedule's details appear.
4. Update the information in the fields as required.

   Insert excerpt
   _ExcerptCreateEditSchedule _ExcerptCreateEditSchedule nopanel true

   As you change the information in the fields, the fields' borders change to green and a blue undo icon appears alongside those fields. Click the icon to revert the contents of the field to the saved version.
   
   If you leave a mandatory field empty or enter a value that is not valid, the field's border changes to red and an information icon appears. Click the icon to see the message. The an error message appears. The number of errors appears alongside the Update the Save button. You cannot click Update click Save until you have corrected all the errors.
5. When you have finished making changes, click UpdateSave. Your changes are saved. Alternatively click Cancel to undo all your changes.

...

1. .

How do I add a user to a schedule?

To add You can assign one or more users to a schedule while creating or editing the schedule as described above. You can also add an individual user to a schedule , edit in the account you are logged in to by editing the user and click clicking Add to schedule in the Schedules section in SCHEDULED LOGOUT Scheduled Logouts. For information about editing a user, see Configuring individual users.

How do I remove a user from a schedule?

To remove one or more users from a schedule, perform the following steps: 

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. Locate the schedule you want to edit using search or by scrolling the list. 
3. Click on the schedule you want to edit. The schedule's details appear. 
4. Click to expand the User list. In the Users section, click - next to the name of the user you wish to remove from the schedule. Click Clear all to remove all users from the schedule.
5. Click Save to save your changes.

How do I delete an existing schedule?

To delete a schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. Locate the schedule you want to delete using search or by scrolling the list. 
3. Click on the schedule you want to delete. The schedule's details appear.
4. Click Delete schedule. A dialog box appears.
5. Click Confirm to delete the schedule. Alternatively click Cancel to cancel deleting the schedule.