...
| Info | ||||||||
|---|---|---|---|---|---|---|---|---|
|
Sales Engagement Powered by Vonage is the integration of NewVoiceMedia Vonage Contact Center with Salesforce's Sales Engagement product, previously known as High Velocity Sales (HVS) product. If enabled for your account, your agents can contact leads using ContactPad. Those leads can progress through the cadence process based on the outcome of calls made.
For information about Salesforce's High Velocity Sales Engagement product, see High Velocity Sales Engagement (Salesforce.com).
| Info | ||
|---|---|---|
| ||
The Salesforce Lightning Dialer is an optional feature of HVS Sales Engagement that agents can use to contact leads. Agents can only use Salesforce Lightning Dialer within the United States and Canada. If your agents are based outside the United States or Canada, HVS Sales Engagement Powered by Vonage is an alternative solution. |
Key features
...
of Sales Engagement Powered by Vonage
If enabled, when using Salesforce's HVS Sales Engagement features with NewVoiceMediaVonage Contact Center, the following NewVoiceMedia Vonage Contact Center features are available to your agents:
Click to dial
From the HVS Sales Engagement workqueue or Sales Cadence record, agents can click to make a call to the associated lead. The call is initiated using ContactPad and agents can work with the call as with any other Click to dial calls. For more information about Click to dial, see Click to dial.
Log a call and disposition codes
When the agent finishes working with the call made from the HVS Sales Engagement workqueue or Sales Cadence record, using Log a Call, the agent must set a disposition code based on the outcome of the call.
| Info | ||
|---|---|---|
| ||
| If the enforced disposition codes feature is enabled for your account, the agent cannot continue without setting a disposition code. The disposition code may alternatively be set automatically using disposition code mappings. For information about disposition codes, see Disposition codes for NewVoiceMedia Vonage Contact Center in Salesforce. |
Depending on the configuration of HVS—when Sales Engagement — when using Sales Cadence Branching—and Branching — and the disposition code that the agent chooses, Sales Cadence moves the lead to the next step in the cadence process.
Requirements
| Note | ||
|---|---|---|
| ||
| You must be using version 19.123 |
...
| , or later, of Vonage Contact Center in Salesforce |
...
| . |
To use HVS use Sales Engagement Powered by Vonage, the following features must be enabled and configured for your account:
- Call logging in task records
- Setting disposition codes for NewVoiceMedia Vonage Contact Center in Salesforce
In addition, your agents must be assigned the High Velocity Sales Engagement User permission set.