Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Used in Using Click to dial in NewVoiceMedia Vonage Contact Center in Salesforce

Excerpt


Note

Click to dial is a Salesforce feature and is part of Salesforce's OpenCTI API.

If you have installed NewVoiceMedia Vonage Contact Center into Salesforce but Click to dial is not working, perform the following tasks:

If you are using Global Voice Assurance, all phone numbers in Salesforce records must be in +E.164 format. For information about Global Voice Assurance and +E.164 format, see Global Voice Assurance and Telephone number formats in NewVoiceMedia Vonage Contact Center in Salesforce.

If you are experiencing problems specifically with telephone numbers with extentions, check the format of these phone numbers. For information about the format required by telephone numbers with extensions, see Format for numbers with extensions for Click to dialTelephone number formats in Vonage Contact Center in Salesforce.