In Interaction Plans Architect, if enabled for your account, you can configure certain applets to dynamically identify required audio files at run time.
You can use dynamic audio files in the following applets:
- The Take Message applet. applet
- Universal Contact Distributor (UCD) applet
- Announcer applet
- Menu applet
For information about using
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these applets to dynamically identify audio files, see Taking and sending a message from a caller
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(Take Message applet), Using dynamic audio in a Universal Contact Distributor (UCD) applet
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(UCD applet), and Using dynamic announcements (Announcer and Menu applets).
Before you can use dynamic audio files you must perform the following tasks:
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