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When ContactWorld routes an If you are using ContactWorld in Salesforce, ContactWorld locates information related to the current interaction in Salesforce. ContactWorld locates information at the following times:
ContactWorld then displays the related information in ContactPad. If the agent is using the Service Cloud app in Salesforce Classic, ContactWorld also displays, or pops, the related information in the main browser window. This related information might be an individual Salesforce record—Contact, Lead, Account, and so on—orrecord or a list of multiple related records. |
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