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| The IVR Collect Audio applet collects a recording of a caller's voice and stores the recording in a specified audio IVR slot. For example, the applet can request that the caller says their account number. |
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Audio & Routing
Field | Options | Description | |||||
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| Upload audio file of this announcement from your PC | Audio (.wav) file | The audio file that contains the announcement that is played when the call is routed to this applet. The announcement tells the caller what information to provide.
Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. | |||||
| Following this Announcement next applet is | List of available applets | The applet that the call is routed to after the announcement is played. |
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Validation Options
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Field | Options | Description |
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| Validation Required | Select, clear | Determines whether to validate the audio or not. Select Validation Required to verify that audio was provided. |
| Upload Validation Announcement | Audio (.wav) file | The audio file that contains the announcement that is played if the caller does not respond. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
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For information about the format of the audio file, see Recording and preparing audio used in applets. |
Response Audio
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Field | Options | Description |
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| Upload Response Announcement... | Audio (.wav) file | The audio file that contains the announcement that is played after the caller responds. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. |
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For information about the format of the audio file, see Recording and preparing audio used in applets. |
Data Collection Settings
Field | Options | Description |
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| Final Silence | 1-20 | The number of seconds to wait before routing the call to the next applet. Select a number between 1 and 20. |
| Slot | List of available audio IVR slots | The audio IVR slot in which the applet must store the audio that the caller provides. |
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| width | 40% |
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