To use Vonage Premier for Service Cloud Voice, you must configure your Service Cloud Voice call center to use Vonage Contact Center (VCC) in your region.
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Save the Vonage Premier for Service Cloud Voice contact center configuration file
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Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the search box, type 'Voice'. Partner Telephony Contact Centers appears below the search box.
- Click Partner Telephony Contact Centers. Contact Centers appears.
- Click Import.
- Select the XML file you have edited and saved.
Update the Vonage authentication provider
To configure Salesforce authentication for the first time, perform the following steps:
- Go to Setup in Salesforce.
- On the left-hand side of the Salesforce window, in the search box, type 'auth providers'. Auth. Providers appears below the search box.
- Click Auth. Providers. The authentication providers for your account appear.
- Alongside the authentication provider for your region, click Edit. The authentication provider appears.
- In Consumer Secret enter the value provided to you by Vonage.
- Click Save.