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Interaction Plans Architect (previously called Interaction Architect) is made up of a series of modules that you can use to create the caller experience and to route interactions. Use the vast range of CTI capabilities—applets—to make announcements; route
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interactions according to the time of day, callers CLID, or geographic region; queue calls in an ACD; collect information using the IVR capability; take messages; send SMS and emails; and so on.
Use
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Interaction Architect to design
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interaction flows using these applets to create an enjoyable and efficient
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customer experience.
Interaction Architect has a new name, reflecting that you can route interactions from several different channels—emails, SMSs, calls, and so on—and not just calls.
What can we help you with today?
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