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| The Take Message applet records voice messages left by the caller, and sends the recordings to an email address. Use this applet when you simply do not have enough agents to respond to all of the calls, or when the call center is closed. Agents can listen to the messages later when they have more time. |
The Take Message applet can play an audio file before and after the message is taken. These messages are recorded in .wav file format and emailed to the configured address or addresses.
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Audio Options
| Field | Options | Description | |||||||
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| Initial audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the initial audio file. ContactWorld Vonage Contact Center plays the initial audio file after routing the call to this applet. After ContactWorld Vonage Contact Center plays this file, the caller can leave a message.
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| Initial generic audio file | Audio (.wav) file | The audio file that contains the announcement that ContactWorld Vonage Contact Center plays after routing the call to this applet. After ContactWorld Vonage Contact Center plays this file, the caller can leave a message. ContactWorld Vonage Contact Center only plays this file if you do not select a data source in Initial audio data source. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the first announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
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| Confirmation audio data source | List of available Data Sources | The data source that must, at run time, contain the name of the confirmation audio file. ContactWorld Vonage Contact Center plays the confirmation audio file after the caller leaves a message. Include the following instructions in the message:
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| Confirmation generic audio file | Audio (.wav) file | The audio file that contains the announcement that ContactWorld Vonage Contact Center plays after the caller leaves a message. ContactWorld Vonage Contact Center only plays this file if you do not select a data source in Confirmation audio data source. Include the following instructions in the message:
Click Choose File to launch an Open dialog box. Select the audio file you want to use for the second announcement. For information about the format of the audio file, see Recording and preparing audio used in applets.
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| Silence triggering end of message | 1 to 10 | During a recording, if the caller is silent for the configured time period, in seconds, the recording ends and the 'after' announcement is played. The default is 2 seconds.
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Email Options
| Field | Options | Description | ||||||||
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| Recipient email | Text | The email address, or addresses, to which the audio file containing the caller's message is sent. Separate multiple email addresses with a comma.
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| Sender email | String in email address format | The email address that the email appears to be sent from.
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| Subject | N/A | The subject line of the email containing the voicemail.
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Next Applet
| Field | Options | Description |
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| Next applet | List of available applets | The applet that the call is routed to after the message is accepted. |
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