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The GET /presences/users endpoint returns the presences of all the requested users. Up to 50 users' presences can be requested in one request.

...

Comma-separated list of user IDs. The maximum number of user IDs is 50 in one query. Individual user IDs are unique within the account.

Requests

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Responses to the endpoint returns the presences of all the requested users.

Successful response

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[
  {
    "userId": "daab05ec-ba50-45af-a6fd-3b01cdc6f39b",
    "updated": "2021-10-22T13:16:26.730Z",
    "presence": {
      "presenceId": "eaed6862-14fa-4114-be62-b8709b5d4a49",
      "selectable": true,
      "category": {
        "categoryType": "LoggedOut",
        "description": "Logged Out",
		"subCategory": "LoggedOut"
      },
      "description": "Logged Out"
    }
  },
  {
    "userId": "c07da2cc-7a64-476e-aa95-be7042332a95",
    "updated": "2021-10-22T13:24:14.245Z",
    "presence": {
      "presenceId": "36054f94-d55f-4382-8132-ecac185c8e4d",
      "selectable": true,
      "category": {
        "categoryType": "Ready",
        "description": "Ready",
		"subCategory": "Ready"
      },
      "description": "Ready"
    }
  }
]

...

• userId. A user identifier. The user ID is unique within the account.
• updated. Date and time (UTC) of the last change of user's presence.
• presence. The presence definition.
  • presenceId.  A presence definition identifier. The presence definition ID is unique within the account.
  • selectable. Indicates if this presence has been configured to appear for Agents to select.
  • category. Category of the presence definition.
    • categoryType. Type of presence definition category. Allowed values: LoggedOut, Away, ExtendedAway, Ready
    • description. Description of the presence category. Used for display purposes only.
    • subCategory. Extended type of presence definition category. Possible values:  LoggedOut, Away, ExtendedAway, Ready, ReadyForOutbound
  • description. Description of the presence definition. Used for display purposes only.