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Applet internal nameApplet display name

ACD

ACD

Announcement

Announcement

AudioCollection

IVR Collect Audio

Callback

Callback

CallDivert

Call Connect Router

CallForward

Call Forward

CallRecording

Call Recording

CheckCRMData

Check CRM Data

CheckIVRDigit

Check IVR Digit

CheckIVRString

Check IVR String

CLIRouting

Router - CLID List

CommandRunner

Command Runner

DataAnnouncer

Data Announcer

DataRetriever

Data Connector

DataRouter

Data Router

DialInConfig

Dial In Config

DialledNbrRouter

Dialled Number Router

DigitCollection

IVR Collect Digit

DigitStringCollection

IVR Collect Digit String

Email

Send E-mail

GeoCliRouting

Router - Geographic CLID

HTTPPOST

Send HTTP POST

MaxCallTime

Set Max Call Time

Menu

Menu - Tone

MessageTake

Take Message

PercentageAllocator

Router - Percentage

Priority

Queue - Set Priority

RouteonCRMData

Route on CRM Data

Router

Router - Time Based

SelfServiceTransferToPCISelf Service Transfer To PCI

SendCollectedData

IVR Send Questionnaire

SetDataSourceSet Data Source

SetDigit

IVR Set Menu Digit

SetServiceLevelAgreement

Set SLA

SetString

IVR Set Menu String

SetWhisper

Set Whisper

Shim

Shim Calling

SkillTagger

Skill Tagger

SMSSend SMS

SOAPint

SOAP Interaction

TransferCall

Transfer Call

VirtualAgentVirtual Agent
VoiceMailVoiceMail

VoiceMenu

Menu - Voice

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