| Excerpt |
|---|
| The Menu - Tone applet provides one or more options during a call, and can optionally play an announcement as an introduction to those options. For example, the announcement can tell the caller to press number 1 on their telephone keypad for Sales, 2 for Support, or 3 for any other queries. When the caller presses their chosen number, the call is routed to another applet. |
| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
Menu
...
option announcement
| Field | Options | Description |
|---|
The audio file that contains the menu options and is played when the call is routed to this applet.
Click Choose File to launch an Open dialog box. Select the audio file you want to use for the menu options.
For information about the format of the audio file, see Recording and preparing audio used in applets.
Menu Options
| Announcement Type | List of announcement types | The type of information that the applet will announce. Click Audio file (uploaded) to play a specific audio file. You need to upload the file in the Audio file field. Click Dynamic audio file to play the audio file that you specify in the Announce from field. For information about specifying audio files in data sources, see Using dynamic announcements. Click Text to use the text-to-speech feature and announce the specified text in the specified voice. For information about text-to-speech in announcements, see Using text-to-speech in announcements. | ||||||||
| Audio file (uploaded) | ||||||||||
| Audio file | File | The applet will play the file you upload. Click Browse... to choose the file to upload a new file or replace an existing file.
| ||||||||
| Dynamic audio file | ||||||||||
| Data source | Data Source | The data source that contains the name of the audio file to play at runtime. If the data source contains a comma-separated list of values, the applet looks for and plays all corresponding audio files in the order in which they appear. If the audio file or any of the audio files do not exist, the applet plays no audio and pauses while waiting for the caller to press a number. The Data source field contains both IVR slot and data source names. IVR slot names are prefixed with 'IVR Slot|'. | ||||||||
Text to speech For information about text-to-speech in announcements, see Using text-to-speech in announcements. | ||||||||||
| Dynamic voice | Select or clear | Determines whether you use a dynamic or static voice to announce menu options. Select the Dynamic voice check box to use a data source to define the voice at runtime. | ||||||||
| Voice data source | List of all available data sources | If you select the Dynamic voice check box, the Voice data source field appears. A list of all available data sources. Select the data source that will contain the voice you want to use to announce menu options at runtime. | ||||||||
| Voice | List of voices available in Amazon Polly | If you clear the Dynamic voice check box, the Voice field appears. A list of voices available in Amazon Polly. Select the voice you want to use to announce menu options. | ||||||||
| Text | Text | The text that is announced in the specified voice. You can use a combination of text, digits and data sources. The resulting value in the Text field can contain a maximum of 1500 characters.
For example, "Welcome to | ||||||||
| Check announcement | Button | If you clear the Dynamic voice check box, the Check announcement button appears. To check the audio, click the Play button. VCC uses the Voice and Text values to generate audio.
| ||||||||
| Download announcement | Button | If you clear the Dynamic voice check box, the Download announcement button appears. To download the audio, click the Download button. VCC uses the Voice and Text values to generate audio.
| ||||||||
| All | ||||||||||
Enable barge-in | Select or clear |
| ||||||||
Menu option mappings
...
| Field | Options | Description |
|---|---|---|
| Menu option n | List of available applets | The applet that the call is routed to when the caller presses key n. n is a number from 0-9, or * |
| Menu failure applet | List of available applets | The applet that the call is routed to when the menu fails to play the announcement. |
Menu settings
| Field | Options | Description |
|---|
| Pause time (seconds) | Number | The length of time that the applet waits for the caller to press a key before playing the menu options again. |
| Number of replays | Maximum or 1-10 | The |
number of times that the applet replays the menu options after no input.
|
|
|
|
| ||
| Next applet | List of available applets | The applet that the call is routed to when the |
...
| Number of replays has been reached. |