...
Code Block | ||||
---|---|---|---|---|
| ||||
{ "presenceDefinitions": [ { "presenceId": "4060362d-1ab1-11ec-a0c4-066a9ef411a8", "selectable": false, "category": { "categoryType": "ExtendedAway", "description": "Extended Away", "subCategory": "ExtendedAway" }, "description": "Extended away" }, { "presenceId": "734966bb-e646-46c3-a122-617765e92f89", "selectable": true, "category": { "categoryType": "Ready", "description": "Ready", "subCategory": "Ready" }, "description": "Ready" }, { "presenceId": "501ba176-4f62-4cbd-aa4d-dbaa4ed5411e", "selectable": true, "category": { "categoryType": "Away", "description": "Away", "subCategory": "Away" }, "description": "Away" }, { "presenceId": "6bbbebbd-f160-4d8d-96db-411b755a18a4", "selectable": true, "category": { "categoryType": "Away", "description": "Away", "subCategory": "Away" }, "description": "Break" }, { "presenceId": "399ae1f1-4bb7-4792-9d00-f2aa5889de6a", "selectable": true, "category": { "categoryType": "Away", "description": "Away", "subCategory": "Away" }, "description": "Comfort Break" }, { "presenceId": "10be450a-4a19-4500-a474-67d6967f6c7f", "selectable": true, "category": { "categoryType": "ExtendedAway", "description": "Extended Away", "subCategory": "ExtendedAway" }, "description": "Paperwork" }, { "presenceId": "ee1de097-d0e3-4dce-9976-5958d807c1d6", "selectable": true, "category": { "categoryType": "ExtendedAway", "description": "Extended Away", "subCategory": "ExtendedAway" }, "description": "Lunch" }, { "presenceId": "ef8575b7-accd-4e70-9a9c-7c51fb4d59b6", "selectable": true, "category": { "categoryType": "ExtendedAway", "description": "Extended Away", "subCategory": "ExtendedAway" }, "description": "Training" }, { "presenceId": "a641ac39-a871-496a-9d2e-a86f4d71e25e", "selectable": true, "category": { "categoryType": "ExtendedAway", "description": "Extended Away", "subCategory": "ExtendedAway" }, "description": "Team Meeting" }, { "presenceId": "7af7f36f-bab6-498b-871e-468a4ee8a19a", "selectable": true, "category": { "categoryType": "Ready", "description": "Ready", "subCategory": "ReadyForOutbound" }, "description": "Ready (Outbound)" }, { "presenceId": "1253ee5f-799a-40f4-98d1-3dae65523a1f", "selectable": true, "category": { "categoryType": "LoggedOut", "description": "Logged Out", "subCategory": "LoggedOut" }, "description": "Logged Out" } ] } |
...
presenceDefinitions
. Presence definition list.presenceId
. A presence definition identifier. The presence definition ID is unique within the account.selectable
. Indicates if this presence has been configured to appear for Agents to select.category
. Category of the presence definition.categoryType
. Type of presence definition category. Possible values: LoggedOut, Away, ExtendedAway, Readydescription
. Description of the presence category. Used for display purposes only.- subCategory. Extended type of presence definition category. Possible values: LoggedOut, Away, ExtendedAway, Ready, ReadyForOutbound
description
. Description of the presence definition. Used for display purposes only.
...