When using Vonage Premier for Service Cloud Voice, agents can leave voice messages for customers or prospects. They can upload and manage messages and then drop the messages during a call. For agents to use voicemail drop in Vonage Premier for Service Cloud Voice, you must create and then add the Salesforce a voice extension to the Omni-Channel widget or utility.
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You must be using a version 23.107 or later of Vonage Premier for Service Cloud Voice. |
Configure a voice extension
For information about configuring a voice extension, see Configuring a voice extension in Vonage Premier for Service Cloud Voice.
The voicemail drop extension will now appear in agents' Omni-Channel widgets or utilities.
For information about using voicemail drop in Vonage Premier for Service Cloud Voice, see Using voicemail drop in Vonage Premier for Service Cloud Voice.