...
| Applet internal name | Applet display name | |
|---|---|---|
ACD | ACD | |
Announcement | Announcement | |
AudioCollection | IVR Collect Audio | |
Callback | Callback | |
CallDivert | Call Connect Router | |
CallForward | Call Forward | |
CallRecording | Call Recording | |
CheckCRMData | Check CRM Data | |
CheckIVRDigit | Check IVR Digit | |
CheckIVRString | Check IVR String | |
CLIRouting | Router - CLID List | |
CommandRunner | Command Runner | |
DataAnnouncer | Data Announcer | |
DataRetriever | Data Connector | |
DataRouter | Data Router | |
DialInConfig | Dial In Config | DialledNbrRouter|
Dialled Number Router | DigitCollection | IVR Collect Digit |
DigitStringCollection | IVR Collect Digit String | |
Send E-mail | ||
HTTPPOST | Send HTTP POST | |
MaxCallTime | Set Max Call Time | |
Menu | Menu - Tone | |
MessageTake | Take Message | |
PercentageAllocator | Router - Percentage | |
Priority | Queue - Set Priority | |
RouteonCRMData | Route on CRM Data | |
Router | Router - Time Based | |
| SelfServiceTransferToPCI | Self Service Transfer To PCI | |
SendCollectedData | IVR Send Questionnaire | |
| SetDataSource | Set Data Source | |
SetDigit | IVR Set Menu Digit | |
SetServiceLevelAgreement | Set SLA | |
SetString | IVR Set Menu String | |
SetWhisper | Set Whisper | |
Shim | Shim Calling | |
SkillTagger | Skill Tagger | |
| SMS | Send SMS | SOAPint |
SOAP Interaction | TransferCall | Transfer Call |
| VirtualAgent | Virtual Agent | |
| VoiceMail | VoiceMail | |
VoiceMenu | Menu - Voice |
...