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To import a call center definition fileconfigure the call center after installing Vonage Contact Center into Salesforce for the first time, perform the following steps:

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1. <callCenter>
      <section sortOrder="0" name="reqGeneralInfo" label="General Information">
       <item sortOrder="0" name="reqInternalName" label="InternalName">ContactWorld</item>
       <item sortOrder="1" name="reqDisplayName" label="Display Name">ContactWorld For Salesforce</item>
       <item sortOrder="2" name="reqAdapterUrl" label="CTI Adapter URL">https://cloud***.contact-world.net/CallCentre/ServiceCloud/AgentInterface?newlogin=true</item>
       <item sortOrder="3" name="reqUseApi" label="Use CTI API">true</item>
       <item sortOrder="4" name="reqSoftphoneHeight" label="Softphone Height">440</item>
       <item sortOrder="5" name="reqSoftphoneWidth" label="Softphone Width">202</item>
   	<item sortOrder="6" name="reqSalesforceCompatibilityMode" label="salesforceCompatibilityMode">Lightning or Classic_and_Lightning</item>
      </section>
   </callCenter>

   Note
   You cannot have more than one call center with the same name or display name. Therefore, if you already have an existing ContactWorld call center, you must change the values of InternalName and Display Name, on lines 3 and 4 respectively, for all subsequent call centers.

   Save the file in a suitable location.

   Go to Setup

   Go to Setup in Salesforce.

2. On the left-hand side of the Salesforce window, in the search box, type 'Call Centers'. Call Centers appears below the search box.
3. Click Call Centers. All Call Centers appears.

4. Click the Vonage Contact Center in Salesforce call center.

5. Click Import. Call Center Import appears.
6. Click Choose File. An Open dialog box appears.
7. Locate and select the call center definition XML file that you created in step 1. Click Import.

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1. Click Edit.

2. When you first install Vonage Contact Center into Salesforce, the item labelled CTI Adapter URL contains https://***.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface. Replace *** with the correct subdomain for your region: 

   Insert excerpt
   _ExcerptVCCRegions _ExcerptVCCRegions nopanel true

   For example, if you are in the EMEA region, set CTI Adapter URL to https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface.

   Info
   Optionally, add the account parameter to the URL to specify the account you want to log in to. This will ensure that account-specific single sign-on options are available. For example, https://emea.cc.vonage.com/CallCentre/ServiceCloud/AgentInterface?account=myVCCaccount.

   
   

3. Click Save.