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The IVR Collect Digit String applet collects a string of digits, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this string in the specified digit string IVR Slot. For example, you might ask a user to provide their account number using their key pad. The applet collects this information. You can optionally collect the data securely, if, for example, you are collecting payment card data. |
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Standard options
| Field | Options | Description | ||
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| Input prompt audio file | Audio (.wav) file | The audio file that contains the prompt that is played when the call is routed to this applet. The prompt tells the caller what information to provide using their telephone keypad. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the prompt. For information about the format of the audio file, see Recording and preparing audio used in applets.
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| Input prompt alternative text | Text | If you do not provide an audio file, you can type text that NewVoiceMedia Vonage Contact Center converts to speech. The speech is played when the call is routed to this applet. | ||
| Maximum number of digits to collect | Number | The maximum number of digits that the caller can provide. When the caller has pressed the correct number of digits, the call routes to the next applet. Type the maximum number of digits that you want the applet to collect.
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| Collect securelyto data source? | Check box | Click the Collect securely check box Determines whether to collect the provided digits in a data source or in an IVR slot. Select the Collect to data source? checkbox to store the provided digits a data source for the duration of the call. Type the name of the data source in the IVR slot specifiedDestination field. Clear the Collect to data source? checkbox to store the provided digits in an IVR slot. Select the destination IVR slot in the Destination field for the duration of the call. The digits will be available in IVR Data Collector for 30 days. | ||
| Destination | List of available IVR slots OR a text box | If you do not click Collect securely, select the IVR slot select the Collect to data source? checkbox, type the name of the data source that you want to store the provided digits in. If you click Collect securely, type the name of the Data Source clear the Collect to data source? checkbox, select the IVR slot that you want to store the provided digits in. | ||
| Next applet after digits collected | List of available applets | The applet that the call is routed to after the announcement is played. |
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| width | 60% |
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No Input Options
| Field | Options | Description |
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| Maximum input prompts |
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| Maximum or 1-10 | If the caller does not provide any information using their telephone key pad, the applet plays the input prompt again. The Maximum input prompts is the maximum number of times that the applet replays the input prompt after no input. The maximum number of times that the applet replays the input prompt after no input.
Select the maximum number of times (1-10 or Maximum) that the input prompt should be played. | |||||
| Next applet after maximum input prompts | List of available applets | The applet that the call is routed |
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| if the input prompt has been played the maximum number of times. |
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Confirmation Options
| Field | Options | Description |
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| Confirmation prompt? | Check box | Determines whether or not the caller should confirm that they have provided the correct digits. |
| Playback audio file | Audio (.wav) file | The audio file containing the announcement that is played if the supervisor wants the caller to confirm their input. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not provide audio or alternative text, the default audio is played. |
| Playback alternative text | String | If you do not provide an audio file, you can type text that |
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| Vonage Contact Center converts to speech. The speech is played if the supervisor wants the caller to confirm their input. | ||
| Confirmation prompt audio | Audio (.wav) file | The audio file that contains the prompt that is played when the digit string that the caller provides is valid, or not validated. The prompt should tell the caller to press 1 to accept the information they provide, or 2 to re-enter the information. Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement. For information about the format of the audio file, see Recording and preparing audio used in applets. If you do not provide audio or alternative text, the default audio is played. |
| Confirmation prompt alternative text | String | If you do not provide an audio file, you can type text that |
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| Vonage Contact Center converts to speech. The speech is played when the digit string that the caller provides is valid, or not validated. |
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| width | 40% |
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