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changes.mady.by.user Dawid Wietrzykowski

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changes.mady.by.user Helen Griffith

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Excerpt

The IVR Collect Digit String applet collects a string of digits, in an IVR slot, that a caller provides using their telephone key pad. The applet stores this string in the specified digit string IVR Slot. For example, you might ask a user to provide their account number using their key pad. The applet collects this information.

You can optionally collect the data securely, if, for example, you are collecting payment card data.


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_ExcerptIVRSlot
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FieldOptionsDescription
Input prompt audio fileAudio (.wav) file

The audio file that contains the prompt that is played when the call is routed to this applet. The prompt tells the caller what information to provide using their telephone

key pad

keypad.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the prompt.

For information about the format of the audio file, see Recording and preparing audio used in applets.

Info

If you have uploaded an audio file, you cannot delete it. You can only replace it with a different file.


Input prompt alternative textTextIf you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played when the call is routed to this applet.
Maximum number of digits to collectNumberClick the Collect securely check box

The maximum number of digits that the caller can provide. When the caller has pressed the correct number of digits, the call routes to the next applet.

Type the maximum number of digits that you want the applet to collect.

Info
Collect securelyCheck box

If the caller provides fewer than the maximum number of digits, they should press the pound key (#) to indicate that they have finished providing information.

We recommend that you inform your caller of this in the input prompt.


Collect to data source?Check box

Determines whether to collect the provided digits in a data source or in an IVR slot.

Select the Collect to data source? checkbox to store the provided digits a data source for the duration of the call. Type the name of the data source in the Destination field.

Clear the Collect to data source? checkbox to store the provided digits in an IVR slot. Select the destination IVR slot

specified

in the Destination field

for the duration of the call

. The digits will be available in IVR Data Collector for 30 days.

DestinationList of available IVR slots OR a text box

If you do not click Collect securely, select the IVR slot select the Collect to data source? checkbox, type the name of the data source that you want to store the provided digits in.

If you click Collect securely, type the name of the Data Source clear the Collect to data source? checkbox, select the IVR slot that you want to store the provided digits in.


Next applet after digits collectedList of available appletsThe applet that the call is routed to after the announcement is played.

Standard options (secure)Image Removed

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No Input Options

FieldOptionsDescription
Maximum input promptsMaximum or 1-10

If the caller does not provide any information using their telephone key pad, the applet plays the input prompt again. The Maximum input prompts is the maximum number of times that the applet replays the input prompt after no input.

The maximum number of times that the applet replays the input prompt after no input.

Note
titleMaximum value

The maximum value of Maximum input prompts is 20.

Select the maximum number of times (1-10 or Maximum) that the input prompt should be played.

Next applet after maximum input promptsList of available appletsThe applet that the call is routed if the input prompt has been played the maximum number of times.

No input optionsImage Removed

Confirmation Options

FieldOptionsDescription
Confirmation prompt?Check boxDetermines whether or not the caller should confirm that they have provided the correct digits.
Playback audio fileAudio (.wav) file

The audio file containing the announcement that is played if the supervisor wants the caller to confirm their input.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

If you do not provide audio or alternative text, the default audio is played.

Playback alternative textStringIf you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played if the supervisor wants the caller to confirm their input.
Confirmation prompt audioAudio (.wav) file

The audio file that contains the prompt that is played when the digit string that the caller provides is valid, or not validated. The prompt should tell the caller to press 1 to accept the information they provide, or 2 to re-enter the information.

Click Choose File to launch an Open dialog box. Select the audio file you want to use for the announcement.

For information about the format of the audio file, see Recording and preparing audio used in applets.

If you do not provide audio or alternative text, the default audio is played.

Confirmation prompt alternative textStringIf you do not provide an audio file, you can type text that Vonage Contact Center converts to speech. The speech is played when the digit string that the caller provides is valid, or not validated.

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