From 25th May 2018, the General Data Protection Regulation (GDPR) takes effect in the European Union.
One aspect of GDPR is the 'right to be forgotten'. If one of your customers exerts their 'right to be forgotten', you will need to act on their request. NewVoiceMedia provides a Right to be Forgotten tool that anonymises or removes personal data held in the NewVoiceMedia platform, including call recordings and related data. NewVoiceMedia also provides the ability to delete call recordings, associated comments and Conversation Analyzer data independently of other NewVoiceMedia data.
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Use the following information to protect your customers' personal data. Protect this data to comply with the General Data Protection Regulation (GDPR) requirements.
If you have installed NewVoiceMedia in a CRM other than Salesforce, your agents can use ContactPad to make and receive calls to and from your customers. ContactPad sends start and end messages for these calls to the CRM window in which ContactPad appears. If your CRM supports such messaging, it creates child records of your customer records to log these call activities. The child records relate to the customers that your agents dialed or the customers the agents received the calls from.
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