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For more information about using the QSP applet to prioritize interactions, seeĀ Prioritizing interactions.
Priority Options
Field | Options | Description |
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Set Queue Priority | Highest, Higher, Normal, Lower, Lowest | The priority of interactions that are routed through this applet. Expand |
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title | In Age Per Minute mode... |
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| Select Highest to set the queue priority value to 0.9. Select Higher to set the queue priority value to 0.75. Select Normal to set the queue priority value to 0.5. Select Lower to set the queue priority value to 025. Select Lowest to set the queue priority value to 0.1. The applet performs the following calculation: (Age Per Minute*) x (actual age of interaction) x (queue priority value) NewVoiceMedia assigns the interaction with the highest result first. *The value of Age Per Minute is set in the ACD applet. |
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title | In Absolute Priority mode... |
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| NewVoiceMedia assigns the interaction with the highest priority first. |
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Routing
Field | Options | Description |
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Next Applet | List of available applets | The applet that the interaction is routed to next. |
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