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Dial Lists can potentially contain millions of Dial Entries. All Dial Lists have the following limitations:

  • The maximum number of completed or skipped Dial Entries in a single Dial List is 49,0001.
  • When there are more than 100,000 Dial Entries in all Dial Lists, any single Dial List can have a maximum of 30% of the total number.

1 The number of Dial Entries in a Dial List impacts the time taken to allocate new Dial Entries to a Dial List. We recommend that you keep the number of processed Dial Entries in a Dial List well below the limit.

Limits for static Dial Lists

For static Dial Lists, the method used to create the Dial List determines the maximum number of Dial Entries the list can holdcalls Connect creates. The following table shows these limits:

Method used to create Dial ListMaximum number of Dial Entriescalls Connect can create

Using a filter

For information about using a filter to create a Dial List, see Creating Dial Lists from a filter.

9,900

Using a view

For information about creating a Dial List from a view, see Creating a Dial List from a list view.

200

Uploading a CSV file

For information about uploading a CSV file to create a Dial List, see Creating a Dial List from a file upload.

9,900

Using a report

For information about creating a Dial List from a report, see Creating a Dial List from a report.

2000

2

Note

...

If the report you use to create the Dial List has more than 2000

...

associated calls, then only the first 2000

...

calls are used in the Dial List. You can work around this by exporting the report to a CSV file and then creating a Dial List from that file. For more information, see Creating a Dial List from a file upload.

Limits for dynamic Dial Lists

Because dynamic Dial Lists retrieve Dial Entries when an agent requests a call, the only limit that applies is the maximum number of entries as mentioned above.  

Dynamic Dial Lists are created from a filter and, if a large number of records in the org match this filter, then a Salesforce query limitation might be met. In this case, make sure the filter criteria results in a selective query. For more information, see Salesforce helpDynamic Dial Lists have the following limitations:

  • The maximum number of calls associated with a single Dial List is 49,000.

    Note

    We recommend that you keep the number of completed and skipped calls associated with a Dial List well below this limit.

  • When there are more than 100,000 calls associated with Dial Lists, any single Dial List can have a maximum of 30% of the total number.