Check back here from the 6th of March 2017 for access to all the documentation on the features included in this releasePlease see below for the packages of each feature in NewVoiceMedia's Spring '17 Release. You can access the relevant Product Documentation by clicking the link on each feature's name.
Performing at Scale
As your organization grows, fine tuning teams and systems to perform at their peak can feel like a constant task. At NewVoiceMedia we want to make this as easy and simple as possible for you by including in our releases a number of features designed to aid configuration and system management for organizations of all sizes.
ContactWorld for Sales | ContactWorld for Service | |||||||
---|---|---|---|---|---|---|---|---|
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Agent Session Management | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Absolute Priority | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
✓ | ✓ |
Maximizing Team Efficiency
...
ContactWorld for Sales | ContactWorld for Service | |||||||
---|---|---|---|---|---|---|---|---|
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Enforced Disposition Codes | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
Improving User Experience
...
ContactWorld for Sales | ContactWorld for Service | |||||||
---|---|---|---|---|---|---|---|---|
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | |
Salesforce Lightning Support for Agents | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |
✓ | ✓ | ✓ | ✓ |
Intelligent Communications Platform
At the forefront of the service we provide is the revolutionary cloud technology that forms the infrastructure of ContactWorld. Along with ongoing work to maintain our hinegh level of service, we have been working on using more sophisticated tools and improving global capabilities.
ContactWorld for Sales | ContactWorld for Service | |||||||
---|---|---|---|---|---|---|---|---|
Express | Essentials | Select | Premium | Express | Essentials | Select | Premium | |
Insights API | ✓ | ✓ | ✓ | ✓ | ||||
SMS | ✓ | ✓ |