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used in Using whispers and Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet

Excerpt

In Whisper Option:

  • Click Off to not play the whisper file.
  • Click Agent Only to play the whisper file to the agent only.Click Both Agent and Caller the play the whisper file to both the agent and caller. This option is not available if you are using CCXML.
Info

Whisper Option applies to all whispers—those in both the ACD and any Set Whisper applets in the call plan.


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