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changes.mady.by.user Helen Griffith

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changes.mady.by.user Dawid Wietrzykowski

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Excerpt

Sometimes, usually for disaster recovery, you will need to migrate your NewVoiceMedia Vonage Contact Center account to an alternative node. The following table contains NewVoiceMediaVonage Contact Center's primary and secondary nodes.

Primary node (cloudA or sfcA)Secondary node (cloudB or sfcB)
cloud11cloud8
cloud17cloud16
cloud12cloud14

In most cases you will migrate from your primary to your secondary node. For example, if you usually access NewVoiceMedia Vonage Contact Center on cloud11, you will migrate to cloud8. NewVoiceMedia Vonage Contact Center will notify you when you need to migrate your account and which node you need to migrate your account to.

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