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In the Shim Calling applet you must specify the destination number and target applet on the destination number. You can transfer IVR data from one line to another.to another—specify the source and destination IVR slots to store the source IVR slot value in the destination IVR slot.
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| Shim Routing OptionsField | Options | Description |
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Shim to Number | List of available numbers in the account | The number to transfer the call to. Select the number to transfer the call to. | Shim Application Name | List of available applets | The applet that the call is routed to on the destination number. Select the applet on the destination number that the call is routed to. | Transfer IVR data | Select, clear | Whether or not to transfer IVR data to the destination number. For example, if the caller pressed a digit corresponding to a brochure request menu option, you must transfer the data so that the request is not forgotten. Select the Transfer IVR data check box to transfer IVR data to the destination number. | Source IVR Slot | List of available source IVR slots | The IVR slot that contains the information that you want to transfer from the source number to the destination number. Info |
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You can only transfer information from string IVR slots. |
Select the appropriate IVR slot. | Destination IVR Slot | List of available destination IVR slots | The IVR slot that you want to transfer the source IVR data to. Select the appropriate IVR slot. | Transfer data to destination IVR slot | Select, clear | Whether or not to transfer the direct dial-in (DDI) number to the destination number. To track the DDI, which is the phone number that the caller originally dialed, you must transfer the DDI to the destination number. You might want to use this information to measure the effectiveness of a marketing campaign in different publications, for example. Select the Transfer IVR data check box to transfer the DDI to the destination number. | IVR Friendly Name for DDI | List of available destination IVR slots | The destination IVR slot to store the DDI number in. You do not need to specify a source IVR slot as the information is contained within the call itself. Select the appropriate IVR slot. | Transfer data to destination IVR slot | Select, clear | Whether or not to transfer the AgentID to the destination number. If an agent has already answered the call but is transferring the call to another agent, you might want to save the original AgentID. Select the Transfer IVR data check box to transfer the AgentID to the destination number. | IVR Friendly Name for AgentID | List of available destination IVR slots | The destination IVR slot to store the AgentID in. You do not need to specify a source IVR slot as the information is contained within the call itself. Select the appropriate IVR slot. |
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