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For an agent to use Visual Engagement, the feature must be enabled for your account and for that agent within your account. For information about turning on Visual Engagement for an agent, see Turning on video and screen share (Visual Engagement) for agents. When the agent initiates a video and screen-sharing session from ContactPad, a video meeting opens in Vonage Meetings. For information about Vonage Meetings, see Vonage Meetings. The agent must send their contact an invitation or a link to that video meeting to their contact.
The agent and contact can use the video meeting to talk with or without video, and either party can click to share their entire screen, application window, or Chrome tab. If enabled, the meeting is recorded and is stored for a maximum of 30 days.
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