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- Go to Interaction Architect. For information on accessing Interaction Architect, see Accessing Interaction Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers and named routes. Select the number or named route for which you are setting the initial applet. Click Display Selection.
Section Column width 60% The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number Directory section.
Column width 40%Alongside Applet Manager, click Show.
Section Column width 60%
The Applet Manager area expands.Column width 40%- To set the initial applet, in the Set Initial Applet list, select the applet you want to route a new interaction to first.
- Click Set. The initial applet is set.