...
- Create an ACD applet. For information on creating an applet, see Creating an applet. A new ACD applet appears.
In Behaviour Type in the ACD section, click Skills Based.
The ACD page refreshes and ACD only sections are unavailable. The ACD applet is now a UCD applet.
Click the equal call allocation mode that you require in the Equal Call Allocation Mode list.- Configure the UCD applet as required. For information about the fields in the applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
- To save your changes, click Update.
...