This resource returns details related to the specified agent, most commonly used to get the GUID of the current or previous call.
| Insert excerpt |
|---|
| _ExcerptRequestScheme |
|---|
| _ExcerptRequestScheme |
|---|
| nopanel | true |
|---|
|
Request URI
GET v{v#}/{accountKey}/agents/{agentId}| Insert excerpt |
|---|
| _ExcerptAPIHeaders |
|---|
| _ExcerptAPIHeaders |
|---|
| nopanel | true |
|---|
|
Examples
| Insert excerpt |
|---|
| _ExcerptAPICloud |
|---|
| _ExcerptAPICloud |
|---|
| nopanel | true |
|---|
|
Determine the call GUID for agent 462's previous call
curl -X GET "https://***.newvoicemedia.com/v0/a1b2c3d4e5/agents/462" -H "Authorization: Bearer <ACCESS_TOKEN>" -H "Accept: application/json"
Determine the call GUID for agent 462's current call
curl -X GET "https://***.newvoicemedia.com/v0/a1b2c3d4e5/agents/462" -H "Authorization: Bearer <ACCESS_TOKEN>" -H "Accept: application/json"
Example: Successful response
| Insert excerpt |
|---|
| _ExcerptAPICloud |
|---|
| _ExcerptAPICloud |
|---|
| nopanel | true |
|---|
|
Returns HTTP Status Code 200 OK.
{
id: "462"
links: [
{
href: https://***.newvoicemedia.com/V0/a1b2c3d4e5/Agents/462
rel: "_self"
}
{
href: https://***.newvoicemedia.com/V0/a1b2c3d4e5/Calls/01461e37-deb9-b2bf-240d-032be5fe917e
rel: "currentCall"
}
]
currentCallGuid: "01461e37-deb9-b2bf-240d-032be5fe917e"
}