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- Go to Interaction Architect. For information on accessing Interaction Architect, see Accessing Interaction Plans Architect.
In the Phone Number Configuration section, optionally filter the list of available telephone numbers. Select the number for which you are setting the post-call named route. Click Display Selection.
The Applet List, Applet Manager, Transfer Manager, and Service and visualisation areas appear in the Phone Number Directory section.Alongside Applet Manager, click Show.
To set the post-call named route, in the Set Post-Call Named Route list, select the named route you want to initiate when the call ends.
The Applet Manager area expands.- Click Set. The post-call named route is set.
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