To transcribe calls in Vonage Premier for Service Cloud Voice, you must enable transcription for your VCC agents. By default, calls are transcribed in the language set for your account. You can optionally override the default language for individual calls.
Configuring transcription of individual agent's calls in Vonage Premier for Service Cloud Voice
If Service Cloud Voice is enabled for your VCC account, you can configure transcription of individual agent's calls in Vonage Premier for Service Cloud Voice. To do so, perform the following task in VCC:
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