If enabled for your account, you can use the Call Interaction Logging area in Vonage Contact Center (VCC) to set up disposition codes. You can import existing, default disposition codes, create new ones and assign them to a preference for a given account.
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How do I import default disposition codes?
When you go to the Call Interaction Logging area of VCC for the first time after the feature was enabled, you are asked whether you want to import the 16 default disposition codes to get them started. The list contains commonly used codes which you can then extend with new ones added to a preference.
To import the default disposition codes:
Log in to the VCC Admin Portal and go to Call Interaction Logging (within Administration). Call Interaction Logging appears.
If this is your first visit after the feature was enabled, a welcome message appears. Click Load default disposition codes. The codes are imported as available codes. Assign the codes you need and save your preference.
If you have already imported the codes, previously imported and assigned codes appear.The Call Interaction Logging area contains two sections:
Available codes—the list of codes available for assigning to an account. Select one or more codes and click the right arrow button to assign the code or codes. When a code is assigned, it is no longer available in the Available codes section.
Assigned codes—the list of codes already assigned to an account. You can easily unassign the codes by clicking the left arrow button. Unassigned codes appear in the Available codes section.
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If you do not assign any codes after import, the welcome screen displays again next time you click Call Interaction Logging. |
How do I add and assign disposition codes to a preference?
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Log in to the VCC Admin Portal and go to Call Interaction Logging (within Administration). Call Interaction Logging appears.
Click Add code in the Available codes section to add a new code.
Type the name for your disposition code.
Click the tick icon to confirm the new code or press enter. Your disposition code is now saved in the list of available disposition codes.
To assign the code, click the right arrow button.
Click Save preference to save your changes.
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