Connect provides The Dial List object uses various custom fields on the Dial List objectand related lists. These fields and lists contain information that helps you work with your Dial Lists.
For new installations of Connect these fields are available by default on the included page layouts, list views and the Dial List home tab (search layout). Conversely, if you are upgrading from a previous version of Connect, you must add the fields . The related lists appear on the Dial List page layout.
For upgrades, you may need to add the fields and related lists to your layouts yourself.
Connect has added The Dial List object uses the following custom fields to the Dial List object:
| Custom Field Label | Description |
|---|---|
| Start Time | Describe the permissible call times for calls in the Dial List. For information about permissible call times, see Permissible call times for Dial Lists. |
| End Time | |
| Time Zone | |
| Assigned Agents | A roll up summary field that shows how many agents are currently assigned to the Dial List |
| Outstanding Calls | Displays a count of the number of outstanding calls for this Dial List. |
The Dial List object uses the following related lists:
| Related list | Description | ||
|---|---|---|---|
| Assigned Agents | A list of agents assigned to the Dial List and (depending on the type of list) number of outstanding, skipped and completed calls for that agent. | ||
| Active Dial Entries | A list of the Dial List's calls that are pending, active, and processed (completed and skipped). For information about pending, active, and processed calls, see Pending, active, completed and skipped calls.
| ||
| Pending Dial Entries | |||
| Processed |
For information about adding these fields and related lists to page and search layouts, and list views, see the following Salesforce help pages:
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