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Field | Options | Description |
|---|---|---|
| VA parameter | List of Virtual Assistant parameters | The list of parameters defined in Virtual Assistant in AI Studio. Select a Virtual Assistant parameter that will contain data to set in the corresponding VCC data source. For example, CALLER_PHONE_NUMBER. |
VCC data source | Data source | Name of the VCC data source you want to receive Virtual Assistant parameter data from the virtual agent in Virtual Assistant. Identify data sources using the $(DataSourceName) format, for example, $(name). |
To add a new mapping, click Add.
To delete an existing mapping, click Delete.
| Note | ||
|---|---|---|
| ||
If you try to map a VA parameter to a VCC data source more than once, an error will appear and you will not be allowed to save the applet. |
| Note | ||
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The VA parameter list contains both system and custom parameters that are defined in Virtual Assistant in AI Studio. If the virtual agent does not set a value for the custom parameter, no value is returned — the VCC data source's value remains the same as before the interaction was routed to the virtual agent. |
Configure next applets
Choose where interactions should go next, on either success or failure.
Field | Options | Description |
|---|---|---|
| Next Applet | List of available applets | Select the applet that the interaction is routed to when interaction with the virtual agent is completed. |
Next Applet On Failure | List of available applets | Select the applet that the interaction is routed to if it cannot be transferred to the virtual agent. |
For more information about the Virtual Assistant applet, see Virtual Assistant applet.